Refund Policy

    At Cyber Nut Agency, we prioritize customer satisfaction and strive to provide top-notch services in website and app development, digital marketing, graphics designing, custom domains, and high-speed internet server solutions. We understand that sometimes circumstances may arise where a refund is necessary. Our refund policy is designed to be fair and transparent, ensuring a positive experience for our clients.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

Service Dissatisfaction: If you are not satisfied with the quality of our service or if it does not meet the expectations outlined in our service agreement.

Service Disruption: In the event of a service disruption or failure on our part that significantly impacts your ability to use the purchased service.

Cancellation of Service: If you decide to cancel a service within the specified refund period outlined in our terms and conditions.

2. Refund Process

            To request a refund, you must contact our Customer Care Department at support@cybernutagency.com within the designated refund period. Please provide details of your purchase and the reason for your refund request.

            Upon receiving your request, our Customer Care team will review your case and determine if you are eligible for a refund based on our refund policy. We may require additional information or documentation to process your request effectively.

             If your refund request is approved, we will initiate the refund process within a reasonable timeframe. The method of refund may vary depending on the original payment method used for the purchase.

3. Refund Period

           The refund period of one week, as outlined in our refund policy, means that clients have a window of seven days from the date of purchase to request a refund for eligible services. Here's a breakdown of what this entails:

Duration: The refund period spans seven consecutive days, starting from the moment the service is purchased or initiated.

Eligibility: During this one-week period, clients may request a refund for qualifying reasons, such as service dissatisfaction, service disruption, or cancellation of service, as outlined in our refund policy.

Request Process: Clients must contact our Customer Care Department within the one-week timeframe to initiate the refund process. Requests made after the expiration of the refund period may not be honored unless exceptional circumstances apply.

Review and Approval: Upon receiving a refund request, our Customer Care team will review the case to determine if it meets the criteria for a refund as per our policy. If the request is approved, the refund process will be initiated.

Communication: It's essential for clients to communicate their refund requests promptly and clearly within the designated timeframe. This ensures efficient processing and resolution of their requests.

Exceptions: Certain items or services may have different refund periods or may not be eligible for refunds at all. Clients should refer to our terms and conditions for specific details regarding eligibility and exceptions.

             Our refund period varies depending on the type of service purchased and is clearly stated in our terms and conditions. 7 days from the date of purchase. Please refer to your service agreement or contact our Customer Care Department for specific details regarding the refund period applicable to your purchase.

4. Non-Refundable Items

              Non-refundable items refer to products or services for which refunds are not available under our refund policy. These exclusions are typically put in place due to various reasons, including the nature of the product or service, associated costs, or industry standards. Here's a breakdown of what constitutes non-refundable items:

Customized or Personalized Services: Services that are tailored specifically to the client's requirements and have been completed as per their specifications are often non-refundable. This includes custom website development, graphic design projects, or personalized digital marketing campaigns. Once the work has been completed and delivered, it is typically not eligible for a refund due to the time and resources invested in customization.

Domain Registration Fees: Domain registration involves costs incurred by Cyber Nut Agency to secure a domain name on behalf of the client. These fees are typically paid to domain registrars and are non-refundable once the domain has been successfully registered. Domain registration is a separate service from our own offerings and follows the refund policies of domain registrars, which often do not allow refunds after registration.

Third-Party Services or Products: If clients purchase third-party services or products through Cyber Nut Agency, such as software licenses, hosting services, or premium plugins, the refund eligibility is subject to the terms and conditions of the third-party provider. Cyber Nut Agency may facilitate the purchase or provide support, but the refund policy for these items is governed by the third-party provider's policies.

Digital Products or Downloads: In cases where clients purchase digital products or downloadable content, such as templates, themes, or software licenses, these items are typically non-refundable once they have been accessed or downloaded. This policy is in place to prevent abuse of digital goods, as they cannot be returned once they have been delivered electronically.

Consultation or Advisory Services: Fees paid for consultation, advisory, or professional services provided by Cyber Nut Agency experts may be non-refundable, especially if the advice or recommendations have been provided to the client. These services involve the expertise and time of our team members and are considered billable regardless of the outcome.

             It's important for clients to review the refund policy carefully before making a purchase to understand which items or services are non-refundable. While we strive to accommodate our clients' needs and provide a satisfactory experience, certain exclusions may apply based on industry standards and the nature of the products or services offered. If there are any questions or concerns regarding refund eligibility, clients are encouraged to contact our Customer Care Department for clarification.

5. Dispute Resolution

             If you disagree with our refund decision or have any concerns regarding the refund process, you may escalate the matter to our Billing Department at bill@cybernutagency.com. Our team will conduct a thorough review of your case and work towards a resolution that is fair and satisfactory.

6. Changes to Refund Policy

            Changes to the refund policy refer to modifications or updates made to the terms and conditions governing the eligibility and process of refunds for products or services offered by Cyber Nut Agency. Here's an explanation of what these changes entail:

Nature of Changes: Changes to the refund policy may include adjustments to eligibility criteria, refund periods, acceptable reasons for refunds, or the refund process itself. These changes could be initiated due to various factors, such as legal requirements, industry standards, or improvements to our service offerings.

Notification: Whenever changes are made to the refund policy, we aim to communicate these modifications clearly to our clients. This notification may be provided through various channels, including our website, email newsletters, or direct communication with affected clients. We strive to ensure transparency and keep our clients informed about any updates to our policies.

Applicability: Changes to the refund policy apply prospectively to future purchases made after the effective date of the updated policy. Existing purchases made before the changes are typically governed by the refund policy in place at the time of purchase unless explicitly stated otherwise.

Reasons for Changes: Changes to the refund policy may be driven by several factors, including feedback from clients, evolving industry standards, regulatory requirements, or internal process improvements. Our goal is to continuously enhance the effectiveness and fairness of our refund policy to better serve our clients and adapt to changing circumstances.

Review Process: Before implementing changes to the refund policy, we conduct a thorough review to assess the potential impact on our clients and ensure compliance with relevant laws and regulations. This review process may involve consultation with legal advisors, industry experts, or stakeholders within Cyber Nut Agency.

Client Awareness: We encourage clients to review the refund policy periodically to stay informed about any updates or changes that may affect their rights and obligations. It's important for clients to familiarize themselves with the latest version of the refund policy to understand their entitlements and responsibilities.

Feedback Mechanism: Clients are welcome to provide feedback or suggestions regarding the refund policy changes. We value input from our clients and take their concerns into consideration when evaluating the effectiveness and fairness of our policies. Feedback can be submitted through our Customer Care Department or other designated channels.

Overall, changes to the refund policy are made with the intention of improving clarity, fairness, and efficiency in handling refund requests while aligning with industry best practices and regulatory requirements. We strive to maintain open communication with our clients and ensure that they are adequately informed about any changes that may impact their transactions with Cyber Nut Agency.

          We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the policy will be communicated through our website and may be applicable to future purchases.

          By engaging with our services, you agree to abide by the terms outlined in our refund policy.

If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact our Customer Care Department. We are here to assist you and ensure your experience with Cyber Nut Agency is positive and fulfilling.

Thank you for choosing Cyber Nut Agency for your digital needs.